Returns & Exchanges
At GRPHX, we want you to love what you wear. If something isn't right, we're here to help.
Return Policy
- Returns accepted within 7 days of delivery
- Item must be unworn, unwashed, and in original condition with all tags attached
- Items purchased on sale or with a discount code are not eligible for return
- Customised or personalised items cannot be returned
Exchange Policy
- Exchanges accepted within 7 days of delivery for size or colour issues
- Subject to stock availability
- Customer bears the return shipping cost
- GRPHX will ship the exchanged item at no extra charge
How to Initiate a Return or Exchange
- WhatsApp us at +91 95992 22877 with your order number and reason
- Our team will guide you through the process within 24 hours
- Ship the item back to the address provided
- Once received and inspected, your exchange or refund will be processed within 5–7 business days
Refunds
- Refunds are issued to the original payment method
- UPI / Bank transfer refunds: 3–5 business days
- Card refunds: 5–7 business days
- COD orders: Bank transfer (account details required)
Still have questions?
📧 Email: dmpfrog@gmail.com
💬 WhatsApp: +91 95992 22877
🕐 Response time: Within 24 hours