Returns & Exchanges

At GRPHX, we want you to love what you wear. If something isn't right, we're here to help.

Return Policy

  • Returns accepted within 7 days of delivery
  • Item must be unworn, unwashed, and in original condition with all tags attached
  • Items purchased on sale or with a discount code are not eligible for return
  • Customised or personalised items cannot be returned

Exchange Policy

  • Exchanges accepted within 7 days of delivery for size or colour issues
  • Subject to stock availability
  • Customer bears the return shipping cost
  • GRPHX will ship the exchanged item at no extra charge

How to Initiate a Return or Exchange

  1. WhatsApp us at +91 95992 22877 with your order number and reason
  2. Our team will guide you through the process within 24 hours
  3. Ship the item back to the address provided
  4. Once received and inspected, your exchange or refund will be processed within 5–7 business days

Refunds

  • Refunds are issued to the original payment method
  • UPI / Bank transfer refunds: 3–5 business days
  • Card refunds: 5–7 business days
  • COD orders: Bank transfer (account details required)

Still have questions?

📧 Email: dmpfrog@gmail.com
💬 WhatsApp: +91 95992 22877
🕐 Response time: Within 24 hours